Knowledge Base - Course Scores not Displaying Correctly

If your history reports are not displaying correct scores or status of the modules you have taken, it could be caused by the following:

• Make sure your PC meets the minimum requirements. Use our easy browser test.
• Do not use the "My Courses" screen to get your course status/scores. You should use the "Reports" to view your scores and status. The reason for this is that some browsers or proxy servers will cache the status icons and it could misinform you. You can refresh your browser or contact your network administrator to put our websites on their "whitelist" so it is not cached/blocked.
• You have the module open for over 2 hours and the score did not record due to inactivity on the MAIN LMS screen. You must finish a module within 2 hours or the LMS session will disconnect.
• In order to COMPLETE a course, you must PASS all the modules within the course. It will state INCOMPLETE until all modules are PASSED. Most modules are passed with a 66% score, but it can vary depending on your company's preferences.
• If you had network connectivity issues during the taking of the module, then your LMS connection would have been dropped and the system will not record your score.
  Sample Student History Report above

If none of the above issues refer to your problem, please submit a case with our support team.